Shipping Policy

Last updated: 11 October 2026

Where we deliver

Chroma Glam delivers to destinations available at checkout. Enter your delivery address to see whether shipping is available and the applicable shipping charge before paying.

Pre-orders and dispatch

Products marked as pre-orders are not ready for immediate dispatch. The product page and cart show an estimated dispatch date when you place your order. Payment is collected at checkout.

The estimated dispatch date shown when you purchase applies to your order. The date displayed for new orders may change, and does not move your existing order to a later date.

Dispatch dates are estimates. If your dispatch estimate changes, we will contact you with updated information. You can cancel an unshipped pre-order for a full refund by emailing cg1chroma@gmail.com with your order number.

Delivery time

Our estimated delivery time is 4–7 working days after dispatch for all destinations we serve. The pre-order waiting period is additional to this delivery time. Working days exclude weekends and public holidays.

Delivery estimates are not guaranteed. Customs processing, local holidays and carrier disruption can affect arrival times. If your order has not arrived within the estimated delivery period, contact us so we can investigate.

Shipping charges and international orders

Shipping charges are shown at checkout before you complete your purchase. Any taxes or import duties collected at checkout are shown in your order total.

Depending on the destination, customs authorities or carriers may collect additional import taxes, duties or handling charges that have not been collected at checkout. Please contact us before ordering if you need clarification about charges for your destination.

Your delivery address

Please check your address carefully before paying. If you notice an error, email us as soon as possible. We will try to update the address before dispatch, but changes may not be possible once the parcel has been sent.

Delivery problems

If your parcel is missing, damaged or contains the wrong product, email us with your order number and details of the problem. Keep the packaging and take photos of visible damage where possible to help us investigate.

This does not limit your consumer rights or our responsibility for delivering your order.

Returns

See our refund policy for our 14-day money-back guarantee, return instructions and refund information.

Contact

Chroma Glam
128 City Road
London, EC1V 2NX
United Kingdom

Email: cg1chroma@gmail.com