Return and Refund Policy

Last updated: 11 October 2026

14-day money-back guarantee

Try Chroma Glam at home. If you are not happy with your temporary hair colour wax, contact us within 14 calendar days of receiving your order to request a refund. Our guarantee includes jars you have opened and tried.

Email cg1chroma@gmail.com with your order number and the products you wish to return. We will provide return instructions. Return the jars, including any remaining product, within 14 days of contacting us.

Return postage

You pay return postage when you change your mind or claim under our satisfaction guarantee. Pack the jars securely and keep proof of postage. We do not charge a restocking fee.

If a product is faulty, damaged on arrival or incorrect, contact us so we can arrange an appropriate remedy and cover necessary return postage. These claims are not limited to our 14-day satisfaction guarantee.

Refunds

We refund the price paid for the returned products to your original payment method. For discounted sets, the refund reflects the amount actually paid for the returned jars, rather than their full individual selling price.

We issue refunds within 14 calendar days of receiving the returned products or evidence that you have sent them back, whichever is earlier. Your bank or payment provider may take additional time to show the refund.

UK and EU cancellation rights

Where statutory cancellation rights apply, you can tell us you wish to cancel within 14 days of delivery and then have a further 14 days to return the products.

If you cancel the entire order, we also refund standard outbound delivery charges; additional charges for premium delivery are not included. Our money-back guarantee continues to cover opened and tried jars.

Pre-order cancellations

You can cancel a pre-order before dispatch for a full refund by emailing us with your order number. Once it has been dispatched, the return process above applies.

Your consumer rights

This policy and our guarantee do not limit your statutory rights, including rights relating to faulty, misdescribed or undelivered goods. Any mandatory rights that apply where you live take priority over this policy.

Contact

Chroma Glam
128 City Road
London, EC1V 2NX
United Kingdom

Email: cg1chroma@gmail.com